Terms & Conditions

§1. GENERAL PROVISIONS

These Terms and Conditions govern the rules for providing electronic services by Compliance Services Michał Sobczak (hereinafter: the Service Provider or Complitude) via the training platform available at https://complitude.eu (hereinafter: the Platform), as well as the rights and obligations of the parties to the agreement.

These Terms and Conditions are drawn up in the Polish language and are subject to Polish law.

The Service Provider provides services exclusively to entities conducting business or professional activities (B2B). The Platform is not intended for use by consumers within the meaning of Article 22(1) of the Civil Code.

The provision of electronic services is carried out in accordance with the Act of 18 July 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2020, item 344, as amended), the Civil Code, Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), and other generally applicable legislation.

Prior to using the Platform, every person is required to read these Terms and Conditions. Using the Platform or entering into an Agreement constitutes acceptance of its provisions.

In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code and the Act on the provision of electronic services.

§2. DEFINITIONS

The terms used in these Terms and Conditions have the following meanings:

• Platform – The IT system available at https://complitude.eu, used to provide Training Services electronically.
• Service Provider / Complitude – Compliance Services Michał Sobczak, based in Poland, a sole-trader business registered in the CEIDG register, operating the Platform.
• Client – A business entity (financial institution, capital company, regulated entity, or other legal person or organisational unit without legal personality) entering into an Agreement with Complitude.
• User – A natural person – an employee, associate or representative of the Client – using the Platform under the Licence granted to the Client.
• Agreement / Licence – An agreement for the provision of electronic services under a licence model, concluded between Complitude and the Client on the terms set out in these Terms and Conditions.
• Training – An interactive e-learning module made available to Users via the Platform, including inter alia training in AML/KYC, personal data protection (GDPR), whistleblower protection, anti-corruption, ethics and compliance.
• Certificate – An electronic document confirming that a User has completed a Training with a passing score on the final examination.
• Organisation Administrator – A User with administrative rights within the Client's account, authorised to manage Users, assign training programs and download reports.
• Licence Fee – The remuneration due to Complitude from the Client for access to the Platform and training programs, in accordance with the selected Plan.
• Plan – A pricing package defining the scope of training programs, the number of Users and the duration of the Licence, available in the Price List or individually agreed with the Client.
• Price List – The current schedule of Plans and Licence Fees made available by Complitude, constituting an integral part of the offer.
• Personal Data – Information identifying or enabling the identification of a User or another natural person, processed by Complitude in connection with the provision of Services, including in particular: first name, surname, e-mail address, data relating to the User's account, training progress, examination results, issued Certificates, and technical data related to the use of the Platform.
• Privacy Policy – A document describing the rules for the processing of Personal Data by Complitude, available at https://complitude.eu/privacy.php.

§3. CONCLUSION OF THE AGREEMENT AND CONDITIONS OF ACCESS

3.1. Procedure for Concluding the Agreement

The Agreement between Complitude and the Client is concluded upon the simultaneous fulfilment of all of the following conditions: (a) the Client placing an order or submitting a request for access to the Platform (including via the demo form or by e-mail), (b) Complitude confirming the terms of cooperation (acceptance of the offer, issuance of a pro forma invoice or conclusion of a separate written agreement), (c) the Client accepting these Terms and Conditions, and (d) payment of the Licence Fee in accordance with the selected Plan.

Complitude reserves the right to refuse to conclude an Agreement without stating a reason, in particular if the Client does not meet the technical or formal requirements.

The Agreement is concluded for a fixed term specified in the selected Plan or individual order, or for an indefinite period with one month's notice – depending on the selected billing model.

3.2. Technical Requirements

In order to use the Platform, the following are required: (a) a device with internet access (computer, tablet or smartphone), (b) an up-to-date web browser supporting HTML5, JavaScript and cookies (in particular Chrome, Firefox, Edge or Safari in the current or previous major version), (c) an active e-mail account and the ability to receive e-mails from Complitude. Complitude does not guarantee the correct operation of the Platform on devices, systems or browsers that do not meet the above requirements. The Client and the User are obliged to use the Platform in a manner consistent with Complitude's instructions and security principles, including protecting access credentials from unauthorised access.

3.3. Accounts and Access

The Client gains access to the Platform through an administrative account. The Organisation Administrator creates individual accounts for Users or invites them by e-mail.

The total number of active Users may not exceed the limit set by the selected Plan. Adding Users beyond the limit requires upgrading the Plan or paying an additional Licence Fee.

Each User receives individual login credentials (username and password) or uses another authentication method made available by Complitude.

Access credentials are confidential and may not be disclosed to third parties. The Client and the User are required to exercise due diligence in securing their access credentials, in particular by using strong passwords and promptly notifying Complitude of any suspected disclosure, loss or unauthorised use thereof.

The Client is responsible for all actions taken from User accounts under the granted Licence, including actions contrary to these Terms and Conditions.

Complitude may temporarily block access to a User's account or require a password change if it has reasonable grounds to suspect a security breach, unauthorised access, use of the account by an unauthorised person, or conduct contrary to these Terms and Conditions.

§4. SCOPE OF SERVICES AND TRAINING PROGRAMS

Under the Licence, Complitude makes available to the Client and its Users e-learning Trainig programs in the field of compliance for financial institutions, including in particular:

• Anti-money laundering and counter-terrorism financing (AML/CFT) – covering matters arising from the Act of 1 March 2018 on counteracting money laundering and terrorism financing and EU legislation (AML Directives);
• Personal data protection (GDPR) – in accordance with Regulation 2016/679 and the Polish Personal Data Protection Act;
• Whistleblower protection – in accordance with the Act of 14 June 2024 on the protection of whistleblowers;
• Anti-corruption and business ethics – matters relating to anti-corruption, conflicts of interest and corporate governance;
• Other compliance Training Programs available in the current Complitude offer, including courses on European and national regulations affecting the financial sector.

A detailed list of currently available Training Programs is published on the Platform and is subject to change. Complitude endeavours to update Training content in line with legislative changes, but does not guarantee immediate updates upon the entry into force of new regulations.

The Platform additionally provides: automated e-mail reminders about training deadlines, a reporting panel for the Organisation Administrator, archiving of results and issued Certificates, and tools for configuring training campaigns.

Complitude reserves the right to expand the Training offer, change its scope or temporarily disable individual modules, of which it informs Clients with at least 14 days' advance notice, except in cases requiring immediate action (e.g. failures, legislative changes).

§5. FEES, PAYMENTS AND INVOICING

5.1. Licence Fee

Use of the Platform is subject to a fee. The amount of the Licence Fee depends on the selected Plan (number of Users, licence period, scope of Training Programs) and is specified in each case in the Price List or the individual order.

All stated prices are net prices and do not include VAT. VAT is added to the net price at the rate applicable on the date of invoicing.

The settlement currencies are PLN or EUR – as agreed with the Client. In the case of invoicing in EUR, conversion to PLN is made at the NBP exchange rate on the date of invoicing.

5.2. Payment Terms

Payment for the selected Plan is required in advance, prior to activation of the Licence, unless the parties agree in writing to a deferred payment date.

Complitude issues a VAT invoice within 7 days of the date of conclusion of the Agreement or confirmation of the order. The payment deadline indicated on the invoice is 14 days from the date of its issuance, unless otherwise agreed.

The payment date shall be the date on which Complitude's bank account is credited.

In the event of a payment delay, Complitude is entitled to charge statutory interest for late payment in commercial transactions in accordance with the Act of 8 March 2013 on combating excessive delays in commercial transactions, and to suspend or block access to the Platform until the outstanding amount is settled.

5.3. Licence Renewal

In the case of renewable licences (subscriptions), Complitude informs the Client of the upcoming renewal date at least 14 days before the end of the licence period.

If the Client does not submit a notice of termination no later than 7 days before the end of the current licence period, the Licence is automatically renewed for a further period corresponding to the original period or the period specified in the offer or order. Renewal takes place on the terms applicable on the renewal date, including pricing terms, provided that Complitude has informed the Client of the renewal terms with the advance notice specified in paragraph 1.

5.4. Refund Policy

Given the nature of the Services and the provision of digital content in a B2B model, a refund of the Licence Fee is only possible in cases expressly provided for in these Terms and Conditions, an individual offer or a separate Agreement with the Client. Unless the Parties agree otherwise, the Client may submit a written request for a refund of the Licence Fee within 14 days of the date of activation of the Licence, provided that no User of the Client has commenced use of any Training and the Licence has not been actually used.

A refund of the Licence Fee shall not be due if any User of the Client has commenced use of a Training in a manner indicating actual use of the Licence, in particular if they have completed more than 25% of the content of any Training, taken an examination or downloaded a Certificate.

Fees for bespoke (dedicated) training programs, thematic publications prepared to order, implementations, custom configurations and individually negotiated corporate licences are non-refundable, unless the Parties expressly agree otherwise in writing.

In the event of a justified complaint regarding Platform unavailability, Complitude may grant a proportional extension of the Licence period as compensation for the interruption in service provision.

§6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. Obligations of Complitude

6.1. Obligations of Complitude:

• provide the Client and Users with access to the Platform 24 hours a day, 7 days a week, subject to planned technical breaks and force majeure events;
• maintain the Platform in a condition ensuring its usability in accordance with its intended purpose;
• update Training content in connection with legislative changes, within a reasonable time from the entry into force of new regulations;
• ensure the security of processed data, including the application of appropriate technical and organisational data protection measures;
• maintain an archive of Training results and issued Certificates for a period of at least 5 years from the date of Training completion;
• inform Clients of planned technical breaks with at least 24 hours' advance notice;
• provide technical support via the e-mail address [adres e-mail – widoczny po weryfikacji poniżej].

6.2. The Client undertakes to

6.2. The Client undertakes to:

• pay Licence Fees in a timely manner in accordance with the provisions of § 5;
• ensure that Users use the Platform exclusively in a manner consistent with these Terms and Conditions and applicable law;
• not disclose access credentials to unauthorised persons or persons outside its organisation;
• promptly notify Complitude of any suspected unauthorised access to an account or security breach;
• provide accurate and current identification data (name, address, tax identification number) and update such data in the event of changes;
• ensure that the number of active Users does not exceed the limit set by the selected Plan.

§7. RULES FOR USE OF THE PLATFORM – PROHIBITED CONDUCT

Users and the Client are obliged to use the Platform in accordance with its intended purpose, applicable law and good practice. The following are prohibited in particular:

• sharing login credentials with unauthorised persons or using a single account by multiple persons simultaneously;
• copying, reproducing, downloading, distributing or sharing Training content (video materials, tests, presentations, publications) in any manner without the prior written consent of Complitude;
• modifying, translating or creating derivative works based on training materials;
• using software that automates the use of Training Programs or the passing of tests (bots, scripts, automated mechanisms);
• circumventing the Platform's security measures or attempting to gain unauthorised access to Complitude's systems or those of other Users;
• transmitting malicious software, viruses or content that disrupts the operation of the Platform;
• using the Platform for purposes unrelated to the Client's training and compliance activities;
• reselling or sublicensing access to the Platform without Complitude's written consent.

In the event of a breach of the above prohibitions, Complitude is entitled to immediately suspend or permanently block the Client's or User's access to the Platform, without entitlement to a refund of fees paid, and to pursue damages on general terms.

§8. INTELLECTUAL PROPERTY

All content available on the Platform, including training materials, videos, presentations, tests, examination questions, descriptions, logotypes, graphics and the Platform architecture, constitutes the property of Complitude or entities that have granted Complitude the relevant licences, and is protected by copyright, industrial property law and other intellectual property legislation.

Conclusion of the Agreement does not result in the transfer of any intellectual property rights to the Client or Users. The Client and Users acquire only a non-exclusive, non-transferable right to use the Platform's content solely for their own training purposes, within the scope and for the duration of the Licence.

Certificates issued to Users may be used by the Client solely as evidence of training completion for the purposes of internal compliance documentation and regulatory audits. Their further disclosure or commercial use is prohibited.

A breach of the provisions of this paragraph entitles Complitude to immediately terminate the Agreement with immediate effect and to pursue appropriate compensation, including compensation for lost profits.

§9. PLATFORM AVAILABILITY AND TECHNICAL SUPPORT

Complitude exercises due diligence to ensure Platform availability of at least 99% per calendar month, excluding planned technical breaks and periods of unavailability arising from causes for which Complitude bears no responsibility under these Terms and Conditions. Planned technical breaks will, as a rule, be carried out during night-time hours (22:00–06:00 CET/CEST) and will be communicated with at least 24 hours' advance notice to the Organisation Administrator's e-mail address.

Complitude shall not be liable for Platform unavailability caused by: (a) causes attributable to the Client or the User (device, software or internet connection errors), (b) force majeure events, (c) acts or omissions of third parties (telecommunications operators, hosting providers), (d) causes beyond Complitude's control.

Reports concerning failures or technical problems should be directed to [adres e-mail – widoczny po weryfikacji poniżej]. Complitude will confirm receipt of the report within 1 business day and will endeavour to resolve the failure as quickly as possible, taking into account the nature and severity of the problem. The indicated timeframes represent best-efforts deadlines and are not guaranteed, unless the Parties agree otherwise in writing.

In the event of confirmed, material Platform unavailability attributable to Complitude, lasting more than 24 hours, Complitude may – at its own discretion – grant the Client a proportional extension of the Licence period or another reasonable form of compensation, without prejudice to the Client's rights under mandatory provisions of law.

§10. TRAINING PROGRAMS, EXAMINATIONS AND CERTIFICATES

10.1. Completion of a Training

Each Training consists of substantive modules and a final examination. The condition for passing a Training and obtaining a Certificate is the completion of all modules and achieving the minimum score threshold specified in the description of the given Training (typically 70% or above).

A User may take the final examination a maximum of three times within a single training campaign. If all attempts are exhausted, the Organisation Administrator or Complitude should be contacted to reset access.

10.2. Examination Integrity

Users are required to take examinations independently and in good faith. The use of unauthorised aids, automated tools, collaboration with other persons during an examination, or any other conduct aimed at artificially inflating a result is prohibited. Complitude reserves the right to invalidate examination results where there are reasonable grounds to suspect a breach of integrity principles, and to cancel an issued Certificate. Complitude shall notify the Organisation Administrator of any such invalidation.

10.3. Certificates – Validity and Application

A Certificate is issued in the form of an electronic document (PDF) upon successful completion of the examination. The Certificate contains the User's first name and surname, the name of the Training, the examination result, the date of completion and a unique verification number.

Certificates have a validity period as specified in the Training description (typically 1–3 years), upon the expiry of which the User should undergo the training again in order to maintain up-to-date compliance documentation.

The Client is responsible for assessing whether the scope, content and frequency of Training Programs meet the regulatory, organisational and operational requirements applicable to its business. The materials and Training Programs available on the Platform are of an educational and informational nature and do not constitute legal, tax or regulatory advice or individual compliance recommendations. Complitude does not guarantee that the mere completion of a Training is sufficient to meet the Client's specific statutory, regulatory, supervisory or audit obligations.

A Certificate confirms the completion of a given Training and the achievement of a result in accordance with the rules applicable on the Platform, but does not constitute an official certificate, state accreditation or confirmation of the Client's compliance with applicable law.

10.4. Archiving

Complitude archives Training results, examination data and Certificates for a period of at least 5 years from the date of Training completion. Upon the Client's request, Complitude will make available a report of completed training campaigns in CSV or PDF format.

§11. PERSONAL DATA PROTECTION

The processing of Users' Personal Data is carried out in accordance with the GDPR and Complitude's Privacy Policy, available at https://complitude.eu/privacy.php.

Complitude processes Personal Data in a dual capacity, depending on the purpose and scope of processing:

as a data processor acting on the instructions of the Client – in respect of Users' Personal Data processed by Complitude on behalf of the Client for the purpose of providing access to the Platform, conducting Training Programs, administering examinations, generating Certificates, reporting progress and storing Training completion history;

as an independent data controller – in respect of Personal Data processed by Complitude for its own purposes, in particular relating to the conclusion and performance of the Agreement with the Client, billing administration, complaints handling, Platform security, the pursuit or defence of claims, client communications and the fulfilment of legal obligations.

The detailed rules for the processing of Personal Data by Complitude as a processor are set out in a separate Data Processing Agreement (DPA), which constitutes an integral part of the Agreement.

The DPA is concluded together with the main Agreement or made available to the Client for signature prior to activation of the Licence. To the extent that the Client acts as the data controller of Users' Personal Data, the Client is responsible for fulfilling the information obligations towards Users as required by the GDPR and for ensuring that the entrustment of data to Complitude is compliant with applicable law.

Complitude applies appropriate technical and organisational measures to ensure the security of Personal Data, including data transmission encryption (SSL/TLS), access controls and regular risk assessments.

Users' Personal Data may be entrusted or disclosed to entities supporting Complitude in the provision of Services, in particular hosting providers, IT infrastructure providers, e-mail providers, technical support providers, and analytical or integration tool providers, solely to the extent necessary to achieve those purposes and with the application of appropriate legal bases and safeguards required by law.

The categories of Users' Personal Data processed in connection with the use of the Platform may include in particular: first name, surname, e-mail address, position or professional function, account identifiers, information about assigned Training Programs, progress, examination results, issued Certificates, and technical data and system logs related to the use of the Platform.

Following the termination of the Agreement, Complitude processes Personal Data for the period necessary to fulfil contractual and legal obligations, ensure accountability, defend against claims, and in accordance with the retention periods provided for in these Terms and Conditions, the DPA or the Privacy Policy.

§12. INTEGRATIONS WITH EXTERNAL SERVICES

The Platform may enable the use of selected integrations with third-party services, in particular with the LinkedIn service, should such functionality be currently offered by Complitude.

The use of integrations with third-party services is voluntary and occurs at the initiative of the User, Organisation Administrator or Client, depending on the type of functionality in question.

Within the scope of integration, Complitude may obtain access only to those data for which the User or Client has given consent within the settings of the given external service, in particular such as first name, surname, e-mail address, job title, organisation name, profile identifier or other profile data provided by the integration provider.

Complitude shall not be liable for the availability, operation, functional changes or data processing principles applied by external service providers, including LinkedIn. The use of such services is subject to separate regulations and privacy policies of those entities.

Disabling or restricting integration by the external service provider may impact the availability of certain Platform functionalities, without any claims against Complitude, unless Complitude bears responsibility for the cause of such restriction.

Detailed information on the scope of data collected through integrations and the legal bases for their processing is set out in the Privacy Policy.

If the Platform enables publication of information about Training completion or Certificate acquisition on LinkedIn or another external service, such publication occurs solely on the explicit action of the User and at their responsibility.

§13. LIABILITY

13.1. Limitation of Complitude's Liability

Complitude shall be liable to the Client for damages arising from non-performance or improper performance of the Agreement on the terms set out in applicable law, subject to the limitations provided for in this paragraph. Save in cases where limitation of liability is not permitted under mandatory provisions of law, Complitude's total liability to the Client for non-performance or improper performance of the Agreement is limited to the amount of the Licence Fees actually paid by the Client to Complitude in the 12-month period preceding the event giving rise to the damage.

The limitations of liability provided for in this paragraph shall not apply to the extent that liability cannot be effectively excluded or limited under mandatory provisions of law.

Subject to mandatory provisions of law, Complitude shall not be liable in particular for:

• indirect economic losses, loss of profit, data or reputation of the Client arising from the use or inability to use the Platform;
• damages resulting from force majeure events, including pandemics, natural disasters, acts of terrorism or decisions of public authorities;
• damages resulting from a breach of these Terms and Conditions by the Client or Users;
• any discrepancies between Training content and the regulatory requirements specific to the Client's business;
• the Client's failure to meet regulatory or supervisory requirements notwithstanding the completion of Training Programs on the Platform;
• acts or omissions of third parties, including internet service providers.

13.2. Client's Liability

The Client bears full responsibility for the actions and omissions of Users using the Platform under its Licence, including breaches of these Terms and Conditions. The Client undertakes to remedy any damage caused to Complitude as a result of Users' actions.

§14. COMPLAINTS

The Client or User is entitled to submit a complaint regarding the Services provided by Complitude. A complaint should be submitted in written or electronic form (e-mail: [adres e-mail – widoczny po weryfikacji poniżej]) and should include: (a) identification of the Client (name, tax identification number), (b) a description of the problem or objections, (c) the date on which the problem occurred, (d) the expected resolution.

Complitude will consider the complaint within 14 business days of its receipt. If additional explanatory proceedings are required, the deadline may be extended to 30 business days, of which Complitude will inform the Client.

A response to the complaint is provided in writing or electronically, to the address indicated by the Client.

§15. TERMINATION OF THE AGREEMENT

15.1. Termination by the Client

The Client may terminate the Agreement with one month's notice, effective at the end of the billing period (month or licence year). Notice of termination must be submitted in written or electronic form to [adres e-mail – widoczny po weryfikacji poniżej]. Termination does not entitle the Client to a refund of the Licence Fee for any period already paid for.

15.2. Termination by Complitude

Complitude may terminate the Agreement with immediate effect if: (a) the Client has breached the provisions of these Terms and Conditions relating to prohibited conduct (§ 7) or intellectual property (§ 8) and has not remedied the breach within 7 days of Complitude's written notice; (b) the Client is in arrears with the payment of the Licence Fee for a period exceeding 30 days from the due date; (c) circumstances arise that give reasonable grounds to suspect that the Client is using the Platform for purposes contrary to law.

15.3. Consequences of Termination

Upon termination of the Agreement: (a) the Client's and Users' access to the Platform is blocked, (b) the Client may request, within 30 days of the date of termination or expiry of the Agreement, the issuance of a report covering completed Training Programs, results, User statuses and issued Certificates, to the extent technically available within the Platform. After the expiry of that period, Complitude is not obliged to further retain or make available such data, subject to obligations arising from applicable law, these Terms and Conditions or the DPA. (c) all fees due to Complitude become immediately payable.

§16. AMENDMENTS TO THE TERMS AND CONDITIONS

Complitude reserves the right to amend these Terms and Conditions. Complitude informs Clients of any amendment electronically (to the Organisation Administrator's e-mail address) with at least 30 days' advance notice prior to the effective date of the changes.

If the Client does not accept the amended provisions, it may terminate the Agreement within 14 days of receiving notification of the amendment, effective at the end of the current licence period.

Failure to submit a notice of termination within the above period shall constitute acceptance of the amended Terms and Conditions.

A change to the Price List does not constitute an amendment to these Terms and Conditions. Complitude informs Clients of any Price List change applicable to the current Licence with at least 30 days' advance notice prior to renewal.

§17. CONFIDENTIALITY

The Parties undertake to keep confidential all information obtained from the other Party in connection with the performance of the Agreement, in particular information concerning systems, processes, organisational structure, employee data and strategy – to the extent that such information is of a confidential nature (hereinafter: Confidential Information).

The confidentiality obligation does not apply to information that: (a) has become publicly available without breach of the Agreement, (b) was already known to the Party prior to its disclosure, (c) was disclosed by the Party on the basis of applicable law or an order of a competent authority.

The confidentiality obligation applies for the duration of the Agreement and for 3 years following its termination or expiry.

§18. FORCE MAJEURE

Neither Party shall be liable for the non-performance or improper performance of its obligations under the Agreement to the extent that such non-performance or improper performance is caused by events beyond the Parties' control, of an extraordinary and unforeseeable nature (force majeure), including natural disasters, epidemics, wars, acts of terrorism, fires, critical infrastructure failures or acts of public authorities. The Party affected by force majeure is obliged to promptly notify the other Party of the obstacle encountered and its anticipated duration.

§19. GOVERNING LAW AND DISPUTE RESOLUTION

The Agreement and these Terms and Conditions are exclusively governed by Polish law.

The Parties undertake to attempt to resolve amicably any disputes arising in connection with the Agreement through negotiations, within 30 days of one Party serving the other with written notice of the dispute.

In the event that the negotiation period expires without resolution, disputes shall be settled by the common court having jurisdiction over Complitude's registered seat.

§20. FINAL PROVISIONS

If any provision of these Terms and Conditions is found by a competent court to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The Parties undertake to replace the invalid provision with a lawful provision that, to the greatest extent possible, reflects the economic purpose of the original provision.

Complitude's waiver of the enforcement of any right under these Terms and Conditions in a given case does not constitute a waiver of that right for the future.

The Client may not transfer the rights and obligations arising from the Agreement to a third party without the prior written consent of Complitude. Complitude may transfer the rights and obligations arising from the Agreement to an entity acquiring Complitude's business or an organised part thereof, notifying the Client thereof with at least 30 days' advance notice.

All declarations of intent requiring written form may be submitted electronically (by e-mail), unless these Terms and Conditions or applicable law require a qualified form.

These Terms and Conditions enter into force on 1 May 2026 and supersede all previous versions of Complitude's terms and conditions.